Frequently asked questions

Enquire on any watch and Jamie will personally confirm availability and final pricing, answer any questions, and arrange secure payment and insured delivery through BQ Watches. You can also make an offer or WhatsApp about a specific piece. Finance is available on request.

Every watch comes with original paperwork or a BQ Watches Authenticity Certificate confirming it is genuine. Each piece is inspected in-house by BQ Watches' specialists before it is offered for sale. If you are unhappy for any reason you can return any pre-owned watch, unworn, within 14 days for a full refund as part of our no-quibble money-back guarantee.

This is a mark out of 10 given to every watch. If a watch is 10/10 it is in excellent condition and includes its original box and papers. Older or vintage watches can be 10/10 if they are in good condition for their age. If a watch is just below this standard, or does not have official papers because they have been misplaced, it is classified as 9/10. As much information as possible is shared on every watch to ensure the marking is fair and a true representation. When a watch is new it will state "new" or "unworn" in the condition field.

If a watch states that it is unworn, it means it was recently purchased new and then sold on without being worn. It will have all its protective stickers and seals still in place, along with the manufacturer's guarantee.

If a watch is listed with a box and a BQ Watches Authenticity Certificate, it means BQ Watches guarantees the watch has been checked for authenticity and is a genuine timepiece in its movement, case and bracelet (unless stated otherwise). This is provided when a watch has been sold without its original papers because they have been misplaced.

Yes. Although most watches are sold by insured mail order, viewings are welcome by appointment at BQ Watches' showroom in Radlett. Watches are not kept publicly on display, so ask Jamie when you enquire and a time will be arranged with the piece ready and waiting.

Yes. When you buy a watch, give us the details of your wrist size and the bracelet will be adjusted accordingly before it is sent to you.

Yes. Pre-owned watches are sold under the VAT margin scheme through BQ Watches. As these are pre-owned, the VAT has already been paid when the watch was first purchased, so prices shown are the prices you pay.

Payment is handled securely by BQ Watches, who accept major credit and debit cards (VISA, Mastercard, Maestro) as well as bank transfer. Finance is available on request. If your preferred method isn't listed, just ask.

Every watch comes with a 24-month warranty provided through BQ Watches, plus fully insured, tracked delivery.

Return the watch within 14 days for a no-questions-asked full refund or exchange.

It's simple and free. Email Jamie at jamie@bqwatches.com with your watch's brand, model, reference and a couple of photos, and you'll receive an honest market valuation, usually the same day. If you go ahead, collection is fully insured through BQ Watches' Royal Mail Special Delivery service (insured up to £25,000). You can also call the showroom on 01923 85 58 58.

Absolutely. Send details of your current watch along with the piece you're interested in, and you'll get trade-in numbers quickly.

Having traded for over 30 years, BQ Watches is known to dealers worldwide as an expert watch buyer. Their buyers regularly source watches from across the UK and Europe through wide local advertising campaigns and purchases from the public, keeping the collection fresh.

Some high-value or fast-moving pieces are priced on enquiry so we can quote you the sharpest live figure. It takes one email to find out.

If you are ever dissatisfied, please put your complaint in writing to jamie@bqwatches.com, or call to discuss it. We aim to resolve any issue at the earliest opportunity.

Email jamie@bqwatches.com or call 01923 85 58 58. The showroom is at BQ Watches, 76 Watling Street, Radlett, Hertfordshire, WD7 7NP, open Monday to Friday 9am–5:30pm and Saturday 9am–1pm, viewings by appointment.